Return Policy for Tiny Tubbies
Last Updated: 04/10/2024
Thank you for shopping with Tiny Tubbies! We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return policy below.
1. Return Eligibility
You may return most new, unopened items within 3 days of receiving your order for a full refund or exchange. To be eligible for a return:
- Items must be in their original condition, unused, and in the original packaging.
- Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Personalized or custom items
- Items marked as final sale
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at support@tinytubbies.com within 3 days of receiving your order.
- Provide your order number and the reason for the return.
- Our team will send you a return authorization and instructions for returning your item.
4. Shipping Costs
- Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective item).
- We recommend using a trackable shipping service or purchasing shipping insurance for items over [amount] to ensure they are returned safely.
5. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
6. Exchanges
If you wish to exchange an item for the same item in a different size or color, please follow the return process and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3 days of receipt with photos of the damage. We will provide a solution, which may include a full refund or replacement at no additional cost.
8. Contact Us
If you have any questions or need further assistance regarding our return policy, please contact us at:
Email: support@tinytubbies.com
Phone: +92 31 05407561
Address: House 1162, St 50, G-16/3 Islamabad Pakistan
Thank you for shopping at Tiny Tubbies! We appreciate your business and strive to provide the best customer experience.