Exchange Policy for Tiny Tubbies
Last Updated: 04/10/2024
At Tiny Tubbies, we want you to be completely satisfied with your purchase. If you need to exchange an item, we’re here to help! Please review our exchange policy below.
1. Eligibility for Exchanges
You may exchange most new, unopened items within 3 days of receiving your order. To be eligible for an exchange:
- Items must be in their original condition, unused, and in the original packaging.
- Proof of purchase (order number or receipt) is required.
2. Non-Exchangeable Items
Certain items cannot be exchanged, including:
- Gift cards
- Personalized or custom items
- Items marked as final sale
3. How to Initiate an Exchange
To initiate an exchange, please follow these steps:
- Contact Us: Reach out to our customer support team at support@tinytubbies.com within 3 days of receiving your order.
- Provide Information: Include your order number and the item you wish to exchange, as well as the item you would like in exchange.
- Follow Instructions: Our team will provide you with the necessary instructions for returning your item and receiving the new one.
4. Shipping Costs
- Customers are responsible for the return shipping costs unless the exchange is due to an error on our part (e.g., wrong item sent, defective item).
- We recommend using a trackable shipping service or purchasing shipping insurance for items over Rs 2000 to ensure they are returned safely.
5. Exchanges for Different Items
If you wish to exchange an item for a different size, color, or style, please follow the exchange process and place a new order for the desired item. Once we receive your returned item, we will process the exchange.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3 days of receipt with photos of the damage. We will provide a solution, which may include an exchange at no additional cost.
7. Contact Us
If you have any questions or need further assistance regarding our exchange policy, please contact us at:
Email: support@tinytubbies.com
Phone: +92 31 05407561
Address: House 1162, St 50, G-16/3 Islamabad, Pakistan
Thank you for choosing Tiny Tubbies! We appreciate your business and strive to ensure you have a positive shopping experience.